How do I get support or report a problem?

Use the chat widgetOn most AYEYE pages, you’ll see a small chat icon powered by tawk.to.
You can use it to:

• Ask quick questions about where to start.
• Report problems (links not working, audio not playing, etc.).
• Share feedback about lyrics, presets, or the site.

When you open the widget:

1. Search the Knowledge Base first. You may see instant answers from KB articles.
2. If you still need help, send a message. Responses may come from:
   
   • AI Assist using the KB.
   • A human reviewing your request.

Reporting specific issuesWhen you report an issue, include:

• The page URL where it happened.
• The track code or song title (e.g., AYE‑SLM‑013 – “When the Day Don’t Start”).
• What you expected to happen.
• What actually happened (error messages, silence, wrong track, etc.).
• Your browser/device if relevant.

This helps fix the issue faster and keeps the archive clean.